I invited a user to ETP but they cannot locate their invitation email in their inbox - what are my next steps?

First, verify that the user was invited to the platform.

Search by their name or email address.  A user who was invited but needs to finish setting up their account will show as "Invited".

If their status is "Invite Pending", instruct the user to navigate directly to https://etp.mdek12.org/secure/home and skip to step #2 here.

If no result shows for the user, follow the steps to invite a user here.

If you need further assistance, please reach out to [e-mail].